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Questions about playing and downloads
Questions about Member ID and password
I forgot my password。
I want to change the registered email address。
I want to change my user name。
You can not be a member。
Although I would have been blown to the main page but Member?
Questions about playing and downloads
Download stops on the way。
Size of the file that you downloaded is small。
The download speed is slow。
Password can not be displayed?
The page is garbled。
Can not download. I do not know how to download!
I can not selected the "save to file" when right-click the button。
Other questions
I can not download Why is it?
If I unsubscribe today, can I see until member expiration date?
I want to register again、、
I want to unsubscribe、、




How much is it cost per month?

1 month credit card settlement amount is (30 days) of $ 38 U.S. dollars。

 

Is there any special fee, such as international telephone ?
Do not worry. Please rest assured cost of monthly expense other than that we do not occur at all in this site。  

Will it charge every time when download the movie ?
Because it is only the monthly fee as promised with our customers, it does not cost any more. It do not need international phone。  

Can I use the Japanese yen? Or U.S. Dollar ?
Credit card payment will be exchanged to U.S. dollars when requested.
 

Can I register by bank transfer? Also for updates、、?
We are accepted from 3 months members in bank transfer. Please apply from register page.  

Can I use a credit card?

Yes! We are available in credit card. Card companies that we are currently available are five: "Visa, Master, Amex, JCB, Dinner's Club".

 

Personal information is secured?
We do not capture the customer information on our server, payment gateway will control all the credit card information. payment gateway is transmitted securely using industry standard encryption techniques that VeriSign company developed (digital ID). You do not have to worry about it. Your credit card information is not stored in our server. It does not even when the our servers by any chance are victim of so-called hackers, such as credit card information is leaked.  

About updates?
You will be automatic update unless you have unsubscribed or have troubles of credit card payment.
 

Tax will it take separately?
No, there is no tax。  

It is an error when I press the button, so you can not join?
Please enter all the necessary information. Please enter alphanumeric characters of all single-byte password and email. Do not input the password and user ID in Japanese mode, double-byte characters, Chinese characters, blank space, hyphen (-) registration in symbols, etc. Because you can not do it, please register with care.  

Can I register in the e-mail address of the mobile phone?

Please register in normal sevice e-mail address. It is OK to use free email.

 

How to enter register form

Click the application button first! Then card payment page is open, you just enter the customer card information there. ID, Pass is will be automatically sent to the e-mail address is appointed then.

 

Can I use my own use name?

Sorry. you can not.

 

Can I connect from another PC?
As long as you are a member, you can login to member pages from other PCs. However, If you login more than one PC at the same time, it will be considered as forced quit. Becouse we prohibit access from multiple computers at the same time.  

Do I need special software to play movie?
WINDOWS: Windows OS「Windows Media Player(version 7 or later)」 and 「Real Player」.

MACINTOSH: 「VLC Player」。And 「Flip4Mac」、QuickTime Player。

 

Is there a download limit of the day?

Download once becoming 20 this currently available for download again become canceled after the 3Time. There is a case to change for the number.

 

Can I use download tools?
Thank you to download in a normal browser. In addition, (I will inform you by e-mail to your registered address) change of password, restriction of access, or there is a case that attempt to stop the account if that was done the download of simultaneous access and download software.  

Do I need any computer environment?
Recommended environment are as bellow:
CPUクロック:300M or more
Memory :256MB or more
Internet :ADSL, Cable or faster
 

Which Software can play the movie? Please tell me the format of movie。
Movie play software: Windows Media Player and RealOne Player。
WMV (Windows Media) format files → Windows Media Player

* You may receive an error in Windows Media Player Ver.11.
 

I forgot my password、、、
We will re-send the password and ID name to your registered e-mail address as your requested.
 

I want to change the registered email address。<

Please understand that it can not be changed. In addition, we will contact you to examine it if you can connect from the mail form If you have forgotten, such as an e-mail address.

 

I want to change my user name。
Sorry, we can not change user name after registered.  

You can not be a member、、、
Automated unsubscribe process, password input error, or registered credit card expired, insufficient funds, etc., the card settlement, membership expiration date has gone off, Or by the Withdraw, membership expires prior.
*Windows Internet Explorer:
"Tools" → "Internet Options" select "Temporary Internet Files" → "File Delete"
*Mac OS X Internet Explorer:
"Explorer" → "Preferences" select "Web Browser" → "Advanced" "Cache" "Empty"
 

Although I would have been blown to the main page but Member?

You will be redirected to the main page while normal. In order to avoid having to enter a password for each file, it becomes the procedures you should perform to download the file if I have the first Member.

 

Download stops on the way。
Are accessing the download software or old data PC, the browser. (Or old) and which leaves the data stored wrong ADSL modem. Once you power down the modem, again, please turn on the power to the modem. Customers in the connection environment of PC, timeout is set in your OS, please check the configuration of the network connection. Free space on the hard disk of the PC is less. The congestion of the line, the files of high bit rate, because it is large in size, Please note that due to line congestion, etc., there may be times when you are disconnected from the net.  

Size of the file that you downloaded is small。

The size of the file you downloaded, if less obviously, because it is possible that the download of the file fails compared with split other files, again, please download the case. In addition, when again, to download the files that failed to download, make sure to clear the cache Cookie & history of the browser, please download.

 

The download speed is slow。
Please avoided (from 3:00 am to 11:00 pm) Time zone to congestion of the line, please connect to our site. In addition, there may be a problem with the line status with the provider of the customer side is thought therefore enough, once, please contact your provider.  

Password can not be displayed?
Please set to "Medium" following the security level of the browser. Please perform the Clear Cache & Cookie & browser history. Once you power down the modem, again, please turn on the power to the modemInternetExplorer6.0 

The page is garbled。
It is proposed garbled and this resolves if you select "Japanese (EUC)" in the browser encoding (set in the Encoding of the toolbar display] when it was over IE)  

Can not download. I do not know how to download!
Those who use, I ask to have you use the browser of IE6.0 and above all means the browser IE5.5 or less. The version can be confirmed by the About button on the toolbar of IE [Help] minus.
If you have you try again or fails to download, and security settings in your browser. Please try download on you delete the browser cache always set your firewall software and security software.
 

I can not selected the "save to file" when right-click the button。
We have been using a method called "right-click" in our store. Please "Save As" to a favorite place then.  

I can not download Why is it?
Our store if was withdrawal, is a system which is no longer available for download at that time. Please note therefore that you can not download at the moment pressed the unsubscribe button.  

If I unsubscribe today, can I see until member expiration date?
You will not be able to download at the time as mentioned in the above is "unsubscribe". Please understand that it is the time regardless of the cutoff date of the card settlement is "unsubscribe".
 

I want to register again、、
This web site is constant system, there is no excuse capacity if it is less than the number at that time, but I will be in the Register as soon as free. Thank you again and so that it does not overlap done on your own to confirm the settlement date of the credit card company when it is re-enrollment.    

I want to unsubscribe、、
You deplore the lack of power and service effort also, in this site,,, thank you to unsubscribe from withdrawal form. Feedback from customers is very helpful in the future, let me help a better site. Please perform the procedure from "withdrawal form" for the credit card. You can not unsubscribe by e-mail.  

Can I register by number of days?
You can not do it right now.  

I want to download a large amount of movies、、
The Masu Zonchi such popular works because it slows down is busy by Time zone, and go smoothly when it is downloaded to avoid as much 2:00 of 21:00 - morning of the night.  

You can not download before you click the Category。
What browsers do you user?
Why not try to use the "Internet Explorer" browser?
The browser We will promote in our store is as follows.
IE http://www.microsoft.com/japan/windows/downloads/ie/getitnow.mspx
Firefox http://mozilla.jp/firefox/
 

It does not appear when you click on the "Movie List"
What browsers are your going to use?

Why not try to use the "Internet Explorer" browser?
The browser We will promote in our store is as follows.
IE http://www.microsoft.com/japan/windows/downloads/ie/getitnow.mspx
Firefox http://mozilla.jp/firefox/
 
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